| rev:text
| - Aside from the poor inventory at this location, the one star is primarily for customer service.
This location is in close proximity to where I live, so even though it's not the best, I used to come here only for convenience. The staff is extremely unpleasant, inattentive, and unprofessional.
Even though I do my part as a customer and try to have courtesy for the fitting room staff by keeping the clothing I try on organized and even putting most items neatly back on hangers before turning in the unwanted ones, the fitting room attendant today (1/27 @ 4:40 pm) was extremely rude and unprofessional in the way she confronted me where the rest of the hangers were, demanded I go get them and put all of the items back for her that I wasn't purchasing. Her tone was snappy, demanding, and she exuded attitude and bad vibes. I was never greeted, she never smiled. She never once asked if I had found everything I was looking for, or offered assistance should I need a different size. She held out her hand and gave me unpleasant stares while I was choosing my items to try on. She looked inconvenienced and bothered. I was quick and there was no one behind me. She was very unhappy to be there, and I was made unwelcome, and uncomfortable. Like I said, most items were on hangers. There were maybe 2 out of 8 that were not. While receiving the unwanted items back, she started helping someone else and intentionally moving in slow motion. I was finished except I was handing her back the number card. She held up her finger for me to wait. She made me wait for no reason (maybe just to be rude) just to take the number form my hand and hang it on the hook two inches from her hand. She had already counted the items before this so there was no reason at all for it. Even though I try to be considerate and put almost everything away, this is after all, her job. And if this is Ross' policy, then maybe they should re-evaluate their standards for customer service.
The previous time I was here with my boyfriend, as we were checking out, our cashier at the time thought it was appropriate to vent to us loudly that he was supposed to have gone home already, and that he always gets screwed over and the manager sucks. He used profanity.
This place is trash. I'll just drive the extra distance to Marshalls or Nordstrom Rack where the staff is courteous and professional.
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