Rude customer service both on the phone and in person, not all their employees but about 50% of the 15-20 I encountered. The leg room is extremely small, and I'm a thin girl standing at 5'6"--- I don't know how guys fit on here. I understand the extra baggage fee, fee for a drink, and a fee if you sneeze.....so if you plan on bringing anything other than a purse account for $90 extra in your ticket price--- usually that will get you a flight on a REAL airline with seats that your legs aren't jammed into, free carry on fees, nice staff and drinks.
I will not be flying this horrific excuse for an airline again.