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| - I am a regular at a number of Tropical Smoothie locations-- I absolutely LOVE the Thai chicken wrap with Gardein faux meat. One recent evening, I stopped into this T.S. and ordered just that. The boy with the glasses and large gauged ears took my order. His tag was not visible and he did not give me a receipt, though, so I do not know this name. Upon repeating my order back to me, everything was correct. Once the order was complete, as I took my bag, I asked, 'With the Gardein chicken, yes?' To which he said, 'Yes'.
When I got home, I unwrapped my wrap and had a feeling that I should take a look before biting into it. Indeed, my wrap was made with real chicken, NOT Gardein.
I quickly drove back to Tropical Smoothie and confronted this staff member about the error. When I asked, "Why did you make my wrap with real chicken, even though I emphasized Gardein before preparation AND asked you when you handed me the wrap whether it was Gardein or not?"
His reply: "It must have slipped my mind".
Completely unacceptable and absolutely disgusting. Had I not been familiar with what Gardein looks like, I likely would have eaten an entire wrap with regular chicken. I am too scared to go back to any T.S. now, and hope this employee is reprimanded. Thank you for messing up one of my favorite to-go meals!
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