Last time I was here it was decent at best. This time the front desk is a disaster! I was forth in line and she didn't start doing my paperwork until 9. She(front desk girl) opened the doors at 755 and she then asked the person in the back to cover her while she went to Starbucks. She literally went to Starbucks for 15 minutes and then came back to make a personal call while we all sat here. She didn't start checking people in until 835! It's amazing to me that she can do whatever she wants while we all sit here. Now 920 still waiting. There is nothing 'urgent' about this place.