I've been to this apple store many times because it is close to my home and I used to be a Manager for an AT&T store nearby. Seems as though they give good customer service when you go in to purchase a product here but come in for service and the customer service level is non-exsistant. The average employee in this store is probably 22 years old and has more tattoos than customer service experience. and that includes the managers who don't care at all about customers concerns. While i generally love Apple products I just cringe now every time I purchase any Apple products knowing that I'll need to deal with these people if something goes wrong and as much as I love Apple it seems that their products are becoming far lower quality than they used to be. The arrogance of the company and employees is rising as fast as the price of their products now though.