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  • My mom and I have been avid Polished Nails customers for 5+ years and decided to try Gorgeous. We booked our appointments about a week in advance and asked if they had Light Elegance Hard Gel AKA Rockstar and also Pink Smoothie and they said yes. Knowing they had these polishes made it even easier for us to go since these our my favorites. Our appointments were on a Sunday at 2pm and we were there for FOUR HOURS for a Gel Manicure & Gel Pedicure. Mind you, this is at most a 2 hour service. We did not leave until 6pm which is after hours since they close at 5pm on Sunday's. My tech Luis was nice pretty quiet and did not know what he was doing. I don't think they provide any sort of training since I had to tell him how to put my gel and sparkle coat on. When he asked me which color I want to go with I said Pink Smoothie with glitter coat. He was puzzled and didn't know what pink smoothie was and they do not carry any Harmony Gel colors. His associate told me to use Shellac which I have had a very bad experience with since it peels. She was very pushy and basically forced me to use Shellac as a base. I don't know who this lady was but she was loud and obnoxious. She eventually left to go get "supplies". He got done with the gel on my toes and it was sticky and bumpy. He said he didn't feel that it was. I even had my mother touch my toes and she said it does not feel right. He seemed bothered and noticed he was using the wrong top coat he then used Harmony top coat and it was a little better. At this point I was unsure if I was going to get a manicure because it was already 3:30pm and my pedi was not even done yet- I got there at 2pm. I decided to get my manicure and I wish I didn't. Luis did such a sloppy job and I think he was never trained or even licensed for that matter to do nails. When he was done with my nails I told him they are very bumpy and he should buff them out. He said he never buffs or files them after. I told him I've been getting gel nails done for over 8 years and yes you need to buff and file them out. The tech who was doing my moms nails overheard and agreed with me. The lady who went to get "supplies" came back and I asked them to please use my 10% off first time customer discount. She immediately got in my face and said no we are giving you $10 off for the glitter. I said excuse me? You need to honor my 10% Yelp check in offer. She told me it is $5 more to add glitter on nails & toes so that is $10 and it is considered a design. WTF?! #1, glitter is not a design a design would be something that is painted on, #2 this expectation was NEVER set. I told her I will never come back here again and this service and quality is awful. She got all upset at me and eventually gave me the 10% Yelp Checkin. She then proceeded to tell me if I want to see one of the better techs Hailee to call and book an appointment since she doesn't work weekends and booked out. Wow! Thanks for the heads up lady I'm never coming back. And, I was even looking to do eyelash extensions but not now. This place is a total rip off and I walked away paying $80 for really poor service and AWFUL looking nails. Please look at photo attached. I will go back to Polished since they are consistent with their staff, service and polish. NEVER AGAIN GORGEOUS YOU ARE TERRIBLE!!
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