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  • Emailed on Sunday Aug 31, no response by Wednesday, e-mailed property manager and office manager, emailed property manager from another e-mail account. Property manager responds to the third e-mail from the separate e-mail account tells us to contact the office and they can e-mail our request. I immediately e-mail back and ask if I can just e-mail the office, since they can e-mail me information. No response by Friday. I send an e-mail reminder on Monday. Property manager sends back a rude e-mail stating he already "told me" what I needed to do. When I copy his original response verbatim, he again gets snarky in his response. When I let him know, yet again, that their IVR doesn't work and just loops (no option to leave a message), he says his phone number and another person's phone number are in the message. So... I need to contact him? Which, I've been doing for A WEEK? Additionally, the property owner requested the tree on the property be trimmed, irrigation system be installed, and a fan be installed IN MAY. It's now September and none of that has happened. Please see my other reviews for the downward spiral that is The Robinson Group.
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