I have tried this chain before and wasn't impressed but that was 2 years ago. I thought I'd give it another chance and went to the one by my place.
Decor: It's new but dated in its look. Just does not look put together more of an upscale dive bar.
Food: kids like the pizza but how do you screw up pizza? Pasta with cream sauce tasted grainy and over cooked. Burger...could have bought it at costco...And a lot of msg.
Service: friendly and attentive. I liked that they had a book of ingredients to check. My kids have peanut allergies so that was comforting.
Would I go again? If I took my wife here, she would divorce me so would have to wait for another night when she's out with her gal pals and I'm left with the kids...But Mcdonald's comes to mind except they don't serve beer.