BAD CUSTOMER SERVICE! RUDE AND PUSHY! DO NOT GO HERE. TOO MANY OTHER CHOICES. I reserved ahead and prepaid for a economy car (Ford Focus or similar). Since the reservation was in my name and paid with my credit card, I approached the desk by myself, while my husband and 24 yr old son waited elsewhere. The guy at the desk tried to upsell me but I had spent too much time researching the best deal so I was not going to spend any more money. (Sky Harbor is already bad enough with the fees.) Then he decided to tell me that the only car they had was a Volkswagon Beetle! For 3 adults! I continued to tell him no and then he got rude. Not sure if this is directed at all women travelers but he was over the top ignorant! Then we started with the additional coverages and/or gas fill up. Finally he figured out that I wasn't falling for any of it. We finished the paperwork and he handed me the paperwork without saying a word. He just wanted me to go away. When we went down to pick up the car, no Beetle was in site and the car was a Ford Focus with 4 drs! He didn't even tell me that they had found a more appropriate car.
Car was fine, return was fine.
I complained when they sent me a survey to complete and someone sent me an email about the "mistakes" that were made! They were not mistakes! They must train these people to treat customers that way. NEVER AGAIN!