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  • I haven't dealt with these people in years. But when I did order a mattress with them they were terrible. I had just moved into a townhouse & was sleeping on couch cushions on the floor since my previous mattress had unexpectedly fallen apart. I let them know about this & asked them if I could expect delivery on time (1 week) because of the situation. They assured me they would take care of me. But once we paid, they didn't call me to let me know when my order would be arriving. It was delayed almost 2 weeks. Granted, maybe they didn't have any info, but they should have followed up on the order. It was a substantial amount of money. I was desperate because my nerves were raw from days of sleep deprivation & fitful sleep. When they finally came to deliver the mattress, they did not use a professional delivery service. But it seemed like it was their family members who did the delivering. One guy arrived on time & the other guy was late. The guy who did arrive had the nerve to ask me if I could help! I paid for delivery & set up of the mattress. When they put the mattress in the room, I asked if they would set it up because that was included. And the first man who had arrived set up the frame very reluctantly, saying, all you have to do is this! And he pulled the frame open & locked it into place abruptly. They were very unprofessional! I'll never order from them again! It's a pity because they carried some Canadian mattress products I haven't seen elsewhere.
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