I have visited twice since I've moved to Charlotte. I have tried the balsamic drizzled pizza and the Portobello mushroom hoagie. Both were actually pretty good. The atmosphere is nothing to scream about. It actually reminds me of undergrad where my neighbor across the dorm who used to dabble daily in "Herbal" remedies. Too Austin Powerish for my liking but to each their own. Now to the nitty gritty...the service is HORRIBLE! It takes an eternity to get food. I placed in an order an hour early and when it came time to pick it up...they said it would be an additional 20 min. What's the point of placing an order ahead of time if I'm still having to endure a significant wait time. Sounds backwards to me. I've only gone here due to necessity but I probably won't be back due to the service. They may want to hire additional staffing or figure out a methodical way to cut down their wait time.