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  • So irritated with this particular Starbucks! I live close by it's on my way to Wk, so I'm a frequent customer. When I order my drink and food over the app it's ok . But it's when I go through drive thru my order is ALWAYS incorrect or something is missing . So I call Starbucks back to let them know my order was not complete and yet I paid for my drink that I never received. The lady says oh just come back and we'll take care of your drinks. Well I explained this was getting out of hand and such an inconvenience for me to return back to the store EVERY TIME I go through drive thru. No apology, just that next time I'm in that Starbucks my drinks will be taken care of . Ok , I'm fine with that. But I return the next day , give her my name and explained the situation . Come to find out it was her that I had spoke to. She says " that was yesterday you were supposed to come back not today" .... I'm thinking either way you owe me my drink that was already paid for ! The fact was she acted like she was doing me a favor by saying she comped that 1 drink I ordered but still charged me for the other 3 drinks! I had let her know this always happens when I go through drive thru ... still no apology. Such an inconvenience to have to return back to get something you already paid for .. again no apology. Finally she says well I'm comping this drink that you left here yesterday. Ok now I'm pissed! How does she not understand !!! How can you comp my drink when I done paid for it already???!!! She had poor customer service skills and should've apologized and seriously comped my drinks that I had . I would've not went back if I still had to pay ! Normally I would've not been upset but it's the fact that she was rude and acted like it was not her job to remake my drink and tell me I was supposed to come back yesterday! SMH
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