I placed my order with a delivery time of 10:35, mind you I work in a call center and can not answer my phone while working....my lunch is at 10:30 so I figured 10:35 would be perfect I could meet the guy at security and get my food and enjoy my lunch...too bad that's not what happened. Guy shows up at 10:25, restaurant calls me at 10:28 I can't answer the phone.....guy waits a min and then leaves with my food. I call restaurant and ask why he didn't wait even though I set it for a specific time...guy on the phone is rude and tells me that the driver will not come back with my food and I'm not allowed to order from them again because I didn't answer when he called. I explained my situation and he hung up on me. Long story short I had to drive somewhere and get food myself and wasted my whole lunch 30 mins and hardly got to eat. But hey I guess they thinks it's okay to treat customers badly.