VERY friendly, caring group of folks. Definitely worth working around their schedule. My dogs don't complain when I walk out the door and when I return all 3 are looking good and smelling great. Their fur is very soft and it's so nice petting them. Bing, cat looks a little thin after his shaving but it makes me happy and he's just glad I don't do it. Very reasonably priced and I try to make sure I either leave a check or a bag of dog food not only do they care about their "paying" clients, they take in the homeless and unwanted. In fact, that is how I met Brooke - at the Trap, Neuter, Return program and she took 2 of the strays I was having fixed and found homes for them. I drive from 67th Avenue and Lower Buckeye and it's worth the drive!