I am so astonished that I haven't written a review for Dillard's since I practically live here!! When it comes to department stores I am 100% a Dillard's and Nordstrom's girl. My favorite place in Dillard's is their shoe department. I shop all over in the store, but I will never go there and not take a tour around the shoe department. Their private brands such as Gianni Bini and Antonio Melani are some of my favorites (and rather affordable). The layout is standard to all department stores really.
Outside of shoes their other departments: beauty, jewelry, and handbags are all very nice as well. They do have an amazing sale twice a year and if you are a Dillard's card holder you get early access. I've bought many an items during that sale!! The clothes departments I'm not really knowledgeable on as I am plus sized and they, like all stores relegate plus size to the top floor far back into a small corner. Their online section for plus size isn't too bad when it comes to special occassion, but I hate not being able to try things on. Otherwise the clothes are a little dated for my tastes. It is a pretty good place to shop for men's clothing though.
Lastly this particular Dillard's has pretty good customer service. I would suggest NEVER going to the Dillard's at Carolina Place Mall. They for some reason just seem to really hate life, their jobs, and their customers (at least in the shoe department). Their beauty department doesn't seem as good either and the employees seems less enthusiastic there.
If you're looking for some cute mid-priced shoes or some beauty basics this is a great place to shop!!