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  • im giving this establishment no stars due to the service i just received from the owner. we had called in an order of two falafel platters and a falafel sandwich but when my co-worker (who was picking up the order for us) got to the restaurant found out that they had ran out of falafels and only had enough for two plates. he then tells her "just order something else no big deal" and was completely rude to her when she asked if he could just put the falafel from her platter into a sandwich for one of us. he refused to do this as he said he doesnt touch orders after they have been prepared. even the server behind the counter asked the owner if she should discount the plate because of the inconvenience, but he goes on to say "NO they are fine how they are." She left right after that. After she told me about the incident i decided to call to place a verbal complaint and when i did i got the owner on the phone who then told me that "i must be mistaken that he was not rude and that i need to calm down and listen to myself as i was in the wrong." i of course was upset as all i wanted was an apology but he refused to give me one which when i asked to speak to a manager and was quickly informed that he was the owner. i told him that i would blast him on yelp for his bad service which he reciprocated with go right ahead. After getting heated and calling him a prick for not apologizing for his bad service and just blatant disrespect of the customer his response was F**** You. HONEST TO GOD THAT IS WHAT HE TOLD ME... THE OWNER!!!! I work in customer service and i know that not every customer is a "peach", however the customer is always right and when all they are asking for is an apology that is what you need to give them. i will never eat here again and if you want to be verbally abused than this the place for you. Because i can tell you one thing the falafels suck and were burnt, so i essentially paid $9 for crap and to be cussed out! ABSOLUTELY RIDICULOUS!!!!!! AMY'S BAKERY HAS COMPETITION FOR THE WORST RESTAURANT IN THE VALLEY!!!!!
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