Ordered a couple times for pickup and delivery. I live close and had my delivery in 20 minutes. This is western Chinese food, no illusions about that, if you want authenticity u might go somewhere else. But the food is fine. You don't go to McDonald's and expect top sirloin steak. I am reviewing based on what the store IS and what I got.
I got exacly what I expected. I would give a 5 star, but I was not blown away, though the customer service is exceptional, staff are friendly and upbeat.
Give this place some time to find its footing, lots can change in a year. The other reviewers seemed a bit harsh in my opinion.