In all fairness I had this delivered to FLW & Greenway Hayden Loop so its likely my fault that the fries were cold (not even a little warm) but having the order arrive in a bag that isn't even closed at the top implies that the deliverer didn't care if I enjoyed my fries at all. The hot sandwich, however, was tightly wrapped and still hot and super tasty not to mention filling. I only ate half of it and had the rest the next day for lunch cold and it was still really good. I had the hot veggie sandwich.