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  • I stopped for breakfast 8/11/14 at about 11:15 AM at this Bob Evans. I waited in the lobby for seating. The cashier said it would be a minute, as she was at the cash register for a paying customer. A couple of minutes later, another customer came up to pay. Thinking I was going to be standing there, waiting to be seated I started to walk back to seat myself. No other employee in the greeting area to seat me. They seemed only wanting to get their money first before me. I started to walk back without a hostess, and the cashier gestured that it was OK for me to seat myself. Brittany, my server greeted me in seconds. She was very friendly and proficient in immediate greeting and menu knowledge. I ordered 3 eggs over medium, country fries and sausage links with rye toast. I specifically ordered fresh, toasted toast, because on prior occasions at this restaurant, the toast came to my table as just warm bread, no crust, not toasted. It was the same today. The sausage was barely warm and I was concerned that it was not cooked properly. The eggs were done properly, but had a brownish color as if they were fried in the cooking fat of a meat. A person, a woman came to my table and wanted to know how Bob Evans could make things right. She said she was the manager. It seems that they really want to be of service, but I wont be back, at least not for breakfast. Cashing out, the same cashier was present. As I was paying my bill, I mentioned that Bob Evans Hostesses and cashiers should seat waiting customers before taking bill after bill from those wishing to pay their bill. She said it was Bob Evans policy to "get the money" before seating people. If this is an indication promoting customer satisfaction and company policy, they need some work!
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