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  • Extremely poor customer service, especially the manager there. I bought a fan for my daughter's room, and no, they are not cheap. They gave me mismatched finishes, silver on the fan and gold on the light. I didn't realize until I paid an electrician to come out to my house and install the fan. So I had him take it down again, paid for his time for nothing, and brought it back to the store. The manager said that since the fan is installed, she can't do anything about it. IF I wanted matching finishes, I should have checked before installing. She was the one who helped me with the purchase of the fan. I told her I wanted that fan, I did not think she would give me gold and silver finishes in the same fan. Due to her carelessness and incompetence, the fan now sits in my garage because it just looks stupid installed. With customer services like that, I hope they realize she's driving their customers away and get rid of her before they go under. Needless to say, I will NEVER buy from Fanco again because of this experience.
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