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| - My daughter and I went in here the first time in mid September about a week after my granddaughter was born at lunch time and we both ordered breakfast foods. The food was pretty good the service was good as far as I remember and I wanted to go back sometime, maybe try the lunch menu.
We went back last night and had a totally different experience. It was late and we did have 2 children with us, the baby who is now 3 months old and her 2 year old brother. We had just been to the Phoenix Children's Museum for their free Friday night sponsored by Target and we were all tired and hungry. We came in here in the hope that we could get something to eat so we wouldn't have to cook when we got home. In fact we picked this place because it is a "family restaurant" and we expected it to be "kid-friendly". Wrong.
The little boy was understandably fussy so I appreciate that this was not something fun for the waiter but at the same time when you're in the service industry sometimes you just have to deal with it when things happen like a fussy 2 year old. We did the best we could to keep it under control. I ended up taking him outside twice to soothe and distract him. We ordered his meal first and asked the waiter could he please make sure that got put in while we decided what we wanted to eat and actually the 2 year old was fine once his food arrived (until he'd finished eating his fill).
It took us awhile to order because of the distractions. I ordered a fancy grilled cheese sandwich with bacon, side of onion rings, my daughter got a cheeseburger with french fries, he got some sort of chicken tenders Kids Meal with french fries, which we were all munching on because we were hungry. Because he was tired he started getting antsy again once he was done. I finally convinced my daughter to call the dad and have him come get the child so we could eat in peace. I waited to ask our server for a container to put the rest of the toddler's food in but he never showed up so I chucked the water out of a paper cup and put the food in there. I went up to the manager at the cash register to let him know I was stepping outside just to give the food to the mom and he ignored me and didn't respond, even picked up the phone as if he was making a phone call. Rude! I just didn't want him to think I was skipping out on the bill.
The bottom line is that the waiter, Lyle, was not polite to us. He was as cranky as the 2 year old. I understand it was difficult for him but it's his job to be as pleasant as possible to his customers regardless and we certainly weren't doing or saying anything to be rude to him. Obviously we were struggling just to be able to order and to read the menu. He let it be known he was not happy with us which I'm NOT used to. I'm used to a really nice waiters and waitresses and servers and just don't have a problem with people because I'm a nice friendly person myself.
I pretty much always tip 20%, I mean it's been years since I left less than a 20% tip, I can't even REMEMBER the last time I left less than 20%. But last night our bill came to $ 21.89 and I just added added $1.11 to the credit card receipt because the service was so bad.
From the time he brought the food till we were done and sitting there waiting, it was 30 minutes and he never even stopped by to see if there was anything else we needed, and we could've used more napkins and water.
The manager was also very unfriendly. I'm staying in a motel and eat out everyday so I know how servers and managers are supposed to act. This place has had several other reviewers complain about the service and management and I wonder why they don't heed the criticisms and try to improve. I know I won't be back, and neither will my daughter.
Mesa has a plethora of wonderful little restaurants and cafes with good food, and good service and good prices so there's no reason to patronize a place that doesn't measure up. I've been the person behind the counter who had difficult customers and unruly children and I did my best to tolerate and help them out so they would leave with a favorable impression of my business and want to return. Nobody ever died from being nice.
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