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| - Been going to the Sugar Bowl for 35 years. I would not be writing this negative review if this past Friday, August 23, 2013 had been an isolated bad experience. I've been noticing a decline in the food and the wait staff now for over a year. My 2 young nephews and I showed up at 6:30pm on above said date. We sat in our usual spot in the game room. There were 4 other customers in the entire restaurant at the time. 10 minutes go by without any service. Finally a female server shows up, I ask her what she can tell me about the Friday chicken special. She claims, "I don't know what it is." Me: "can you please find out?" Her: "oh, you want me to check to see what it is?"
Another 10 minutes go by, she comes back and informs me of what it is. I end up ordering the same three sandwiches my nephews and I always order. No special requests except toasting the bread on one of the sandwiches. Real simple. So now after 20 minutes I also ask for water, napkins and silverware. Nothing. Our sandwiches arrive 45 minutes after we sit down...we're not in a hurry, the kids are playing games, no biggie but, I had to get up to get napkins and silverware and ask again for water as the manager watched! The 2 cold sandwiches were served on hot plates and the hot sandwich was served cold on a cold plate. The female wait staff finally brings water and apologizes about the poor service claiming, "Sorry, we had an awkward shift change." I couldn't help myself and snickered. Half way through our meal, the place became packed with customers, large groups of people and the only thing I could think of was, good luck. We ate, the kids played more games and the manager came around with more water never addressing the poor service we experienced. Not one wait staff came near our table after that and I had to flag someone down and ask for our check. First time in many many years I neglected to place a tip on the table. The clencher of it is, I truly have been getting the feeling that the owner and managers really don't care about the service, knowing because of the history and location, they will always get visitors from out of town to keep them afloat.
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