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| - I had been incredibly happy with my former dentist, Summerlin Smiles, but because my insurance plan changed, I needed to find a new dentist. Boston Dental was the first that I chose from the list, and it was conveniently located. Scheduling was easy and professional. I went to check in, and all of the front desk staff was chatting with another client, while I waited for one of them to make a copy of my id/insurance card (5 minutes to make that copy).
After a 10 minute wait, I was taken to a room, sat for a few minutes, then was taken to the x-ray room by the dental assistant. While in there, he was chit chatting with another colleague; a bit unprofessional, but that seemed to be the culture in the office. Their technology seem antiquated, without x-ray capabilities in all of the rooms like my old dentist. Once the x-rays were taken, I was seated back in my room and had to wait for the consultation from the dentist. At this point, I was an hour and 15 minutes into the appointment (GAHH!). Dr. Utley came to see me; he was really professional and thorough; and recommended that I need to replace a filling on one tooth, and a crown on another. I had to wait yet again for a consultant to tell me how much this was going to cost me. The consultant came in, and told me the damage ($500, when I was expecting it to be in the thousands), and pressured me to make an appointment. She was condescending in her tone, and the final numbers that I was going to be charged didn't add up, so it made me question her; she said she'd look into it, and mentioned that I'd have to schedule my cleaning. What? The cleaning was scheduled when I made my appointment. She looked at the schedule, and turns out, I did have a cleaning appointment. She took off, and I assumed she'd be back with fixed paperwork, and she didn't come back.
Now two hours in, I was thinking "when am I getting my cleaning done?" and "what's taking so long for this lady to come back with this paperwork?." Finally, I asked another staff member, and they called the assistant, who then asked me to go to yet another room for the cleaning. Hygenist wasn't the friendliest, and was a bit rough with the cleaning, had terrible flow (went from upper left to lower right, back to upper), and then was pushing fluoride on me. I just wanted to get out of the office at this point, and sat through the cleaning, which didn't take too long.
I got back to the front desk to check out, and asked them about the numbers that didn't match, and they couldn't get it figured out. All three of them were talking amongst themselves about where a piece of paper was, etc. After about 10 minutes of them doing this, I asked them to email me the estimate. Which (surprise surprise) never arrived.
Because of 1- the unprofessionalism in the front desk; 2- antiquated equipment; 3- paperwork that didn't make sense; 4- the fact that I was there for a total of 3 hours for a cleaning and check up; I will never step foot back into this practice. Such a shame, because Dr. Utley seemed like a really great dentist.
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