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| - Today is June 11. My wife and I ordered pizza on April 9th, from the Domino's in Las Vegas at 4966 Maryland Parkway and she is allergic to dairy. The associate we spoke with ensured us they would be careful and she had nothing to worry about. I called after the pizza had arrived to inform them that she was very ill, and the associate told me that maybe she should not have ordered from Domino's then. When I was displeased with his answer, I was hung up on.
I wrote a letter, and was contacted by a regional manager, who put me in contact with the store manager, and I was offered an apology and a refund. It has been two months and I have called several times, and while they say they are trying to do the refund, I wonder if anyone is really trying anything.
It is apparent to me that there is an extreme management problem going on here and no one knows how their systems work.
I only wanted the refund because of the blatant disrespect i was given over the phone when I was letting the store know my beautiful wife was extremely sick on our vacation, and they were the reason for it.
My advice to anyone with allergies, GO SOMEWHERE ELSE. I don't even want the refund anymore because I am so very annoyed with everyone's absolute incompetence.
Papa John's is always very helpful, and my wife has never been sick, because they mean it when they say they are careful with their product.
I will never order Domino's again, and tell everyone I can about this experience when the discussion of ordering out is brought up.
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