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Attributes	Values
type	rev:Review
dateCreated	2011-06-24 00:00:00 (xsd:dateTime)
itemReviewed	TruWest Credit Union
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	13 (xsd:int)
rev:text	1/12/17 Update: Continuing to have problems with TruWest--especially their credit card. Twice in the last 3 years the credit card department has lost my check payment. The first time they tried to blame the postal service stating that it must have been lost in the mail. Since this is the second time, I am starting to wonder if they are having problems with processing check payments. I pay my credit card in full each month within 24 hours of receiving my statement. I have done this for many years and never carry a balance. I called them right away when I got this statement, but they cannot even check on this until I go to the credit union branch to see if my check cleared (which is very odd since this was a Truwest check written to a Truwest credit card). I did that and it had not (it wouldn't if they lost it again). So I immediately wrote them another check and mailed it in. By the next day I was getting phone calls from their collections department (you have got to be kidding) and the statement wasn't even due for another 26 days! See below for some of the other major issues with TruWest over the last several years. I have already moved a large amount of my accounts to another financial institution and will probably close all of my accounts in the near future. 3/22/16 I have been a member of TruWest for many years--going back to when they were the Motorola Credit Union. There have been a couple of serious hiccups over the last year that have prompted me to open an account with another financial institution with the probability that I will move all, or some, of my accounts to another place. I went to deposit my tax refund checks last week and requested less than 10% of the refund back and the teller could not complete the transaction because "collections" had placed a hold on my account. The only account I have with payments is my credit card which I pay off in full each month. It turns out that they had my account confused with another customer with a similar name who apparently was behind on their payments. They fixed the error and completed my transaction, but I now have no confidence that I can access my money when I need to because at any time some twerp in "collections" can freeze any credit union member's accounts without doing their due diligence to even make sure they have the right customer's account. In December 2015 Dan Desmond (President and CEO of TruWest) sent a letter to my husband advising him to get overdraft protection on his accounts. Unfortunately, my husband had died two years earlier. It is not like TruWest is unaware of this since I had to produce my husband's death certificate to close his accounts. When I called to inquire if perhaps an identity theft had occurred that someone had opened an account in my dead husband's name and maybe that is why this letter was generated. Customer service assured me that they would research this and get back to me within a few days. That was December and this is March and I still have not heard back from them.
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rev:reviewer	Sue

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