I booked a jacuzzi suite 6 months in advance because I was coming for the National Finals Rodeo! When I went to check in at 2pm I was told that my room was NOT ready! WHAT!!! The rude lady asked me to come back in an hour because their check in time was really at 3pm. I told her that I was on a short time table and that my room HAD to be ready by that time. I've stayed at TONS of MGM properties and I have always checked in early...12 noon, 1pm and even once I checked in at 10am!
So we go have lunch at America (their cafe) and come back in an hour. I get a second rude lady and she tells me that my room is still not ready! Now I'm PISSED!!! She tries to give me a smoking room on the third floor. I tell her that if I have to take that room I want a major discount. Or she tells me that my room would be ready at 5:00pm! I even asked if they were sold out due to the rodeo and the lady said...NO, we have plenty of rooms!!! Then WHY wasn't my room ready??? So she gets a manager...and he comes over and in TEN SECONDS finds me a nice room on the 28th floor! HELLO BITCHES...you just wasted an hour of my vacation time!
So we get up to the room and it's a really nice room with a jacuzzi shaped like a four leaf clover! The bed was O.K. and the view from that room was nice. After the check in problem things went really well for two days...until check out time. We were leaving early because we both had to be back to work later that day. So when I went to check out via the TV I see that they charged me four "resort fees" for only two nights. SO I have to go and check out in person. This time however I get a nice lady and she takes off ALL of the resort fees for their error. That's great customer service! I would stay here again but if I encountered problems at check in I would ask for a manager right away instead of wasting an hour of my time!