I work in an office building about half a block away so I go to this particular location quite a bit. It is awful! The customer service is the worst. One time I went in and the girl behind the counter was huffing and puffing and snapping at the customers like we were inconveniencing her. Most times I go in there is only one person working behind the register and no other sales associates on the floor to help with anything. Nothing is put in the correct place so it is difficult to buy things. They only keep one or two kinds of each kind of printer ink in stock so it's a gamble if you're actually going to leave with what you need.
There is one employee, James, who is very helpful but he doesn't seem to work very often (or anymore).
Unless it is an absolute emergency, avoid this store!!