They doin their best up in here... but I always find Bruegger's to be a cluster-mess of ordering confusion. It is a Sunday morning and additionally Christmas Eve, so all of Matthews is out here trying to get their brunch fix. I just wish Bruegger's would come up with a more organized and efficient ordering system like... make a line for people ordering only bulk bags of bagels and a line for people ordering customized sandwiches and hand these people a ticket number or a written copy of the order to pass along to the cashier. REGARDLESS ... after my painfully slow 20 minute wait in line, my skinny zesty bagel sandwich on everything was the Bomb and I'll be back to endure the wait again some other Sunday