Ok today it looks as thought progress has been made, the account is open and I have changed the rating............... if everything is figured out I will again update the review and alter the rating. Todays customer service agent was far more helpful.
REVIEW #1
I have been struggling with the customer service aspect of this company in Toronto for months now. They are unable to process a transaction on my card, despite it working everywhere else, and since they outsource their billing the actual company can't deal with it directly. Seeing as the majority of their business revolves around precision billing I am surprised they would not have more direct involvement. I am hoping to be able to resolve this soon, then I would happily re-evaluate. At this point I am filling out my ZipCar application immediately after writing this.