I visited Best Made Shoes for repairs, so I am giving two stars based solely on their repair options. The customer service was friendly and the price was reasonable. However, the purse that I had repaired ended up coming back with a grommet through the lining and they didn't bother to loop the broken strap back through its ring, so it just dangles. I also dropped off two pairs of boots for new heels. One came back ok, but the other had sticky black glue on the leather and the inner heel was cracked (presumably from being in a vise). They may do great orthotics and sales, but their repair is terrible. I guess I'll be paying double to have these fixed somewhere else. Since I paid upfront for the repairs and was just tossed my bag at pick-up I didn't realize how shoddy it was until I got home. To be fair, everyone that I met was very friendly, so their service would be five stars if anything I paid to have fixed was actually repaired. I'm not that fancy, so I didn't expect perfection- just not visible glue and a strap that isn't reattached at all.