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  • First, I noticed that the small kennels don't offer a lot of air flow were extremely warm. It is a very hot day today and the building itself wasn't very cool to begin with so I could only imagine that this would be like locking your dog in a hot car. ALL, and I kid you not ALL the dogs were panting and sleeping and not moving. Some of the kennels were actually fogged up due to how warm it was in the kennel. Second, I hear the the manager stating to one of the employees who asked when the vaccines would be available for the dogs, he laughed and replied, "who knows it might take while" and laughed as if it wasn't important. She replied," what are we supposed to do with the dogs who aren't vaccinated?" He said they will just "Have to wait". Third, I was standing there for awhile no one asked if I needed help. I continued to look at the dogs while an older woman came in and asked to return a products one of his employees told her she would be able to use with a backyard coy pond. Turns out the product isn't compatible with her pond. She explained very nicely that she talked to the customer service over the phone and the employee sold her the wong product. The guy who I thought was the manager claimed he was the owner and he said he would not give her a refund because, " It's not his fault she can't read well". I then started to pay attention to the conversation and he kept being extremely rude to her to the point where I stepped in. I stopped him from raising his voice to the older woman who barely had said anything. He said to her several times, I own this location I don't HAVE to give you a refund. I stepped in and apologized for his actions and said to him this woman is a customer in your store and she should be spoken to with respect and this is no way to handle a customer service complaint. I continued on by saying I don't care if she spent $3 in there she deserves to be spoken to as a human being and customer. He belittled her for at least 10 minutes until I stepped in. I would give this -5 stars if it allowed me to. I also contacted their corporate manager and also the BBB.
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