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  • Jackson's is connected to the Hilton Garden Inn located at Southpointe. If you remember that this restaurant caters to the transient hotel guest, then you'll be setting the expectation correctly. These people will likely never be back, so who cares what their experience is? The host/hostess was very friendly when we first arrived. Good initial impression. The decor is very nice. Nice bar. Modern facility. Reasonably busy on a Friday night. We came for the live Jazz which was played outdoor on their patio. Beautiful patio with the exception that the parking lot is 10ft from the edge of it. It feels like if someone backed up too far they might hit you. They have both ceiling fans and outdoor heaters, so I can see this could be used for a large part of the Pittsburgh year. The service was about as slow as it could possibly be. There was supposedly a rehearsal dinner but some things shouldn't be affected. For instance, getting a diet coke shouldn't take 20 minutes. For the slow service, they offered to comp a round of drinks, which of course they forgot to take off the bill. Simply bad service. Not unfriendly, just really really slow. The food is a mixed bag. Some of it was fairly tasty. The shrimp and chorizo chowder was good, but the portion size was absurdly small for a bowl. The filet tips were delicious. The crab cake appetizer was good. The short ribs good. The filet had an acrid wine reduction that was practically inedible. Does anyone in the kitchen taste their sauces? Fruit tart was disgusting. The chocolate velvet(?) cake was really good. So all in all, it's a mixed bag. The ambiance is alright, the service sucks, some food is very good. The prices aren't cheap, and despite taking advantage of the $55 fixed price, drinks still put the bill over the top. In good faith, I cannot recommend this place.
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