Absolutely terrible! The front desk woman cannot only not do her job (ie: says there are no emergency appointments ( and I was in real pain), cancels on you because she could not get a pre-auth done and then says she cannot re-schedule you for months), but also is incredibly rude. The dentist Dr. Mark, terrible bedside manner, will not address your concerns, just mumbles, laughs (a little) and writes you off. I brought up the issue with the front desk woman and was told by him "let's make this long story shorter, I don't have time for this" and then he walked away! Also their "same day crown machine" broke, so I had to wait another day (with a temporary on) but still paid the same amount. Then I called the next day thinking they would obviously fit me in, they ended up doing so but acting like it was SUCH a burden for them.