I could not be more pleased with my experience(s) at Zoolikins. My husband and I decided a few weeks ago that we would convert to cloth diapering, but as a newbie, it can be very overwhelming as there are so many different brands and types of diapers. We didn't know where to start. After attending the complimentary diapering class, we had a bit more direction and the knowledgeable staff was able to help us figure out what brands to try to best suit our needs. Fast forward a week and we found that we were having some leakage issues with one of the brands we tried. Upon contacting the owner, she said she would happily exchange them, no questions asked. In this day and age, it's hard to find such wonderful customer service... particularly at a small "ma and pa" shop that still offers incredibly competitive pricing!