This place was just flat out bad, and that's too bad because the other locations are really good. The one star here is for the fact that they had Sam Adams on tap. I asked for my burger medium rare. They burnt it on the outside and the inside was medium. My daughter order a burger on Texas toast. The toast was burnt, her tater tots were a cold greasy mess and the burger was cold too. My wife got a salad with chicken. The chicken was cold and best of all, I'm guessing the waitress must have thought my wife's hands were a fork and knife cause we had to flag down 2 waitresses to bring us silverware. Like I said, outside of the Sam Adams, the meal was awful. They really do a dis-service to the other locations. There have to be better options at CLT for food. I would avoid this place unless you just want a beer.