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  • I'd give this company zero stars if it were an option. Carolina appliance was sent by out Best Buy Geek Squad protection plan to fix our brand new dryer when it started overheating and making a scratching noise. They came quickly - only three days from when we reported the problem. They said they needed to order a part and would be back within 7 business days to install it. When two weeks go by, I called to check in. No one answered the phone during business hours. My husband called back later. Neither of our messages were returned. We called Best Buy who contacted them and requested they get in touch with us. After about 15 phone calls from Best Buy, my husband, and myself, we just have up. Not one of these calls was ever returned and no one answers the phone during business hours so it is impossible to follow up. THE WORST CUSTOMER SERVICE EVER! Now we are working with another Geek Squad recommended company but having problems since our dryer was under warranty and the company already paid for the part Carolina Appliance ordered for our dryer (and is apparently holding hostage). Not to mention, it will now be another week and a half or two weeks for the part to come in again - leaving us without a dryer for a month and a half. I would never recommend this company to anyone. Probably the least professional business I've ever worked with. Beware!!
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