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| - Everyone must read before planning on booking a party here.
You guys knew it was coming.
Okay so let me start off by saying we are not a picky family. We chose this place because it gets down to business, feed the kids and let them have fun for a little while. The price was decent (didn't cost an arm and a leg) and it really looked like a fun place to throw a 3 year olds birthday party without all the stress that comes from hosting a big party at home. Booking was a breeze so I was very happy about that. I was also stress free because they offer to decorate your party any theme for a fee which was well worth it for us. So fast forward to the day of the event. This was our first time visiting and it was really hard for us to find the place because it's in a big shopping center where it is surrounded by stores, most of our guests had never been there either so mostly everyone showed up late.
As I was walking in I was expecting to see a little section decorated (because that's what we paid for) and everything ready to go. Boy was I wrong. As we were walking in (right when the party was set to start and guests were supposed to arrive) I noticed that the employees were barely putting the table cloths on the table. They looked so careless and didn't even look like they cared that the party was about to start. So I asked to see a manager but guess what yelp, no manager on duty. It was just those 2 kids running that whole building by themselves!!! No wonder they were behind!!! So I then ask to speak to a manager over the phone, I expressed to her my disappointment in having to walk in and basically set up everything myself because those kids were busy helping other customers! There were a few people from our party already there and I couldn't even converse with them or offer them a place to sit or drinks because I still had to set everything up!!! Okay, so i set everything up and we order the food and I still don't have a chance to sit down and mingle with our family and friends because the employees are busy tending to other customers to where they could care less what is happening with our party.
I assumed that booking a party at a place of business meant you would have someone making sure everything is taken care of such as filling pitchers and offering assistance. Nope, every party for themselves there.
The kids from our party kept running up to me and said they really wanted to try the rock climbing but that the employee told them they had to wait for him. I had to ask him 3 times for him to actually go let them rock climb and even then he was only there for 5 minutes and then ran off to do other things. So the kids only got to climb the wall once.
It's just so inconvenient to throw a party somewhere where they promise to have things ready and it's far from that.
To make matters worse, they booked a party right at the time ours was supposed to end, the employees came up to me and said "we have another party coming in 5 minutes so you guys have to be gone." It was 4 35 and we were booked until 4 45. Uh excuse you, I'm paying for 2 hours and I spent the first 20 doing things that should have already been done, so im using up every single minute I paid for!!!! I can't not believe that an establishment that prides themselves on throwing great parties would book a party back to back with no time in between to get things sorted out!!! You know what, from this place its believable.
I booked this place because I thought it would put less strain on an already stressful day, but being that the employees were left to fend for themselves because there was no manager on duty left me doing everything for my sons party.
I wouldn't mind having done everything myself, but I would have appreciated a heads up!!
It was so embarrassing to have to apologize to our guests for the lack of prep and for not having much time to actually enjoy their company. Most of our guests looked upset and annoyed at the way things went down, and that really sucks because we just wanted everyone to enjoy themselves.
I'm am just so frustrated at the fact that they would even book a part this size with only 2 employees to run this entire establishment! Why on earth would management think that is okay!!!!!!!!!!!!!!! Why would they not have at least one person dedicated to the party, why would they not even have a manager on duty on a weekend when it's the busiest!!!!!! I will never again book a party here. I would much rather pay more and actually get to enjoy my son and our guests. Don't book here. Unless they make some serious changes in their management and training their employees on how to handle party's, don't waste your time or money!!!!!!
Actually the best thing you can do if you plan to book here, look on google for a park near by, and celebrate there. You will save money and I guarantee it would be less stressful than this place, I know because we have celebrated my sons birthday at a park before and it was less stressful than this place!
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