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  • I just cannot believe that Ashley Furniture and especially the Ast. Mgr Mika the way I keep getting excuse to just get my 17$ back. Chris at the corp. cared enough to contact me personally and did apologize for this situation but again I am still waiting another 10 to 21 days because they now say I paid cash and not the credit card that I had to call my bank and get them to send paperwork out to me and I didn't even need. I cannot explain how frustrated about this situation that could have been a easier fix if they did what was supposed to happen in the first place.And again Chris has another letter from me about this problem.I would like to say that Mary the sales lady that sold us the furniture to start with was and is great sales lady and if I were ever to go back in there or recommend them I would suggest to only deal with her.She took the time after not getting and I mean absolutely nothing but excuses from the Ast. Mgr again and he even remembered how bad my situation was and still just gave excuses that it's not his fault although Chris at the corp. level did a great job of understanding the extremely bad experience with Mika and he still does not seem to care about the customers and needs to be trained on how to resolve problems and not keep making excuses and passing the buck to blame all but himself. So now again waiting to get my 17$ back and like I said before I will get it back and I hope an apology from Mika for just the lack of caring about the customers more than just making excuses and pushing the blame on others.At this point I would not recommend them to anyone or will not see me or anyone I can I will tell them about this problem at this store although Mary was a blessing just apologizing and walking with us to the door just to be a great sales person and someone who cares about her customers.Store and corp rules or what ever they want to call it should be looked into because I suggested to Mika that he should talk to corp and suggest that if a customers orders replacement parts and pay for them and something happens that it can't or doesn't get to the address or person that it should go to the store that it was purchased at because most likely the customer will come looking for the parts.And if you cannot send parts to a P.O.BOX that the computer should not allow it to be entered as that but either way I guess that would mean something to someone to just make things simple and I would assume my situation would have been resolved right the first time because the parts would have been at that store or maybe just keep some on hand for replacements because I didn't mind buying them it's just the lack of getting them. I did get them finally after ordering them in oct. Chris at the corp. did get them to me but just cannot believe I am stilling dealing with this situation.Well we will see how this plays out but I do want the 17$ back.eventually and hopefully ?!!!! Very dissatisfied over all of this Ast.MGR and how he lacks the caring attitude that I would think he as a part of this MGTMT team needs to be addressed!!!!!!
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