On Feb 26 2018 Kei or Kai a manager there (don't know the correct spelling of her name) discriminated against me by not accommodating my disability.
I am supposed to be allowed to use the Chairman line which moves much faster as it serves disabled guests as well ,however she denied me that right and said that I did not look disabled. I was forced to wait in the regular line and when I asked the cashier to call over the head manager she overheard it and became extremely hostile and sarcastically said again" I told you you don't look handicapped".
Not only did she deny me my right to use a line that's available for disabled people but she discriminated against me because of the way I look, in her mind I did not look disabled. When Edward came over (another manager) to our table I explained to him in detail what happened and he assured me that disabled guests are allowed to use the chairman line as it moves much faster and there is little wait.
When I asked him why I was not allowed to use it and why she denied me that right he said he didn't have an answer and that he would investigate it and he apologized, I also asked him why would she be allowed to say I did not look disabled and I asked him to explain to me what disabled looks like and he said he did not have an answer.
Regardless of his apology I find it extremely inappropriate and unprofessional that she was allowed to stay in the buffet and conduct her routine duties after such an incident. I filled out a report of the incident and as of today I have still not heard anything back from anyone there. The ayce buffet at Palms has conducted itself in an extremely despicable and vile manner as a business . It is clear that they really do not intend to do anything about the Discrimination when they allowed her to stay there after such an incident.