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  • I would give them 5 stars if we hadn't been treated so poorly on our last visit. We've stayed here before; it's a good hotel at a fair price in a city of over-priced hotel rooms. It is clean, smoke-free and the location isn't bad--close to the Strip but far enough away that it's quiet. Now, the reason I'm only giving it two stars. On our last visit we were given a room that doubles as a meeting room. It was a large room with a very large, handicapped accessible bathroom. So far so good. But...the queen bed was a Murphy bed. There was no headboard, just 2 feet of open space between the back of the bed and the wall. There was no way anyone could sit in bed and watch the flat screen tv or read in bed. The rest of the room consisted of a loooong conference table--at least 15 feet--and one straight-back chair. No comfy chair in which to sit and read or watch tv. Then there was the mattress. When my husband and I turned on for the night, I found it impossible to sleep because I kept rolling into the center of the bed--and into my husband--and I had to try to sleep on the outside frame. I have a bad back and faced a 6 hour drive the next day on very little sleep and a lot of pain. This was one of the worst nights I've ever spent in a hotel, equivalent to the worst fleabag hotel you can imagine. The next morning when I complained the staff response was, "Did you contact the front desk last night?" Of course not! It would have meant getting dressed, re-packing everything, moving to another room, then unpacking and getting ready for bed again, all in the middle of the night. We never should have been put into that room to begin with; no one should ever be put into that room. The hotel was far from bring booked at capacity; that room wasn't needed. i expected better from the Doubletree, a hotel chain woth which i've always been satisfied. Even the cookie couldn't make up for this disaster.
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