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  • I purchased a Groupon for an oil change. Called to make an appointment. Was told : "they don't really make appointments. You have to call in the morning and they'll let you know if maybe I can fit you in later" Really? I have a kid, and a job, and a life. Let me just keep calling to see if I can spend my money with you? So he also says Saturdays are walk ins. So I get there Saturday at 8am. I'm told he's "not sure" if he can get to me today. "But I can hang around to see. But maybe he'll have to hold me over until Monday" . I am honestly shocked that this place has any customers with this lazy attitude. So much for the Fletchers by my house. I called the one on Thomas (near my work). Made an appointment in 5 minutes for Monday afternoon An actual appointment. And the guy was super friendly. I guess all Fletchers are NOT created equal.
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