| rev:text
| - So, Air Canada is officially the worst airline I've dealt with.
And I've seen plenty.
Complaints have been filed with the airline, CTA and IATA so far.
This is only a beginning. Feel free to share my experience, as I am sure it's very common.
Side note - YYZ, YAM and even YTZ were OPEN and functioning at the time.
My flight was cancelled as I arrived to the airport, without any explanation, as another airline operating the same aircraft type, landed and took off safely.
I was given an alternative to leave on Thursday instead of scheduled Monday flight, with no concern of how am I supposed to pay for my stay in Sault Ste Marie for additional 3 days, missing work at the same time.
No food vouchers, hotel or any other accommodations were offered. No alternative flights were offered. Nor from another city, nor from different airline.
I will be filing a separate complaints RE: your customer service help line, as well as baggage handling.
The flight cancellation complaint is also being filed with Canadian Transportation Agency.
That's unacceptable treatment of customers, with no effort made whatsoever to rectify the situation.
I was left with no alternative but miss work, look for accommodation and pay for food for three days.
I'm compiling a group claim as well, as every passenger on the flight was treated in the same manner.
Cancellation email was received AFTER I've returned from the airport, and the monitors still showed the flight as delayed.
Please note - the airport wasn't closed, as Porter flight, using the same aircraft type, arrived and left on time.
Also, I wasn't offered any alternative and was told that I have to "get to Sudbury myself if I want to fly from there", as well as the claim that "my expenses on the ground will not be reimbursed, because flight cancellation was caused by extreme weather" (please see above RE: Porter flight).
I was left stranded for three days, with no explanation and means of accommodation.
I'm contacting other passengers from the same flight that were told to "look for alternative themselves".
|