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| - The food was decent. Not "omg best Thai food I've ever had" - but decent quality standard American restaurant Thai food.
Sadly, the service was horrible. Really, really bad.
When we arrived, the teenage girl working the cash register looked at us when we said that we had a party of 2 and looked back at the half empty restaurant and said "oh, you have to have a reservation" - WTF? "Oh, just kidding."
Um, gotta work on your delivery hon, because it wasn't funny.
Then we sat. 10 minutes later she strolled by and took our drink order. Then she came back to take our food order (no, we didn't have our drinks yet.) 10 minutes after that we got our iced teas. Much later we got our food slammed down on our table (literally) by the other waitress. They never, ever checked back with us - if they had, they would have learned that my husband's food was made spicy, mine wasn't - which was the reverse of what we had asked for. Never cleared our plates. We had to ask for our check after we had been done (with dirty plates sitting in front of us) forever.
Mind you, this was in a half empty restaurant.
Lame. You clearly have untrained servers who either don't care what they are doing or just don't know the basics of food service.
Get some servers who have a clue - waiting tables is a pretty simple process and there are basic steps to it. Greet, take drink order, serve drink order, take food order, deliver food, check back to see if everything is ok, keep an eye on the table to see when they are done, clear plates and offer dessert, bring check, take money. See? Not hard.
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