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| - SECOND PART OF MY REVIEW!
I have not seen a family practice Dr. in years, because I STILL have not found a good one. Plus, if I just paid you $40, YOU HAD BETTER BELIEVE YOU ARE NOW MY REFERRAL. I go home unable to speak, FUMING. I find a great!!! Otolaryngologist in the coming week (Dr. John Michael Raines at the Biltmore Medical Mall) and call them to make an appointment. The understanding receptionist says its fine if the Derm Dr. refers me, since they have the most recent documents about my neck. I call the receptionist here and SHE GIVES ME ATTITUDE. (P.S. She has been working here forever and is ONLY nice when you hand her your card and ask ZERO questions). So I (nicely) continue to take no for an answer saying, I paid $40 for useless information, that I could have found out if you had told me they didn't do removal procedures, WHICH THEIR WEBSITE STATES THEY CLEARLY DO???
So I didn't accept no until the receptionist, thinking this would get me off her back, said to me, "Well you're going to have to fax us a release of information form and what to have faxed to the other office." (Didn't I sign an ROI form when you took me initially??? Isn't that mandated by HIPAA? But I digress.) I say "Can I email the form to you as fax machines are kind of obsolete in most homes at the moment and I'd have to pay, yet again, to get this thing to you." She stated that they were not able to do that at the time, and could ONLY be faxed to them. #1 Get with the times, #2 If you're making it complicated for me, just to get me to leave you guys alone, you have sorely misjudged me. I said fine and to expect a fax within a few hours. I faxed the ridiculous ROI form I created with a scan of my ID, and emailed it away stating I wanted only my short history and any specific notes about this cyst sent to the new Dr. I sent it to my Derm and only but THREE DAYS LATER, did the specialist get the faxes from Dr. Brown's office, so that I could make the appointment.
I got into the specialists appointment and he hands me a STACK of personal information from Dr. Browns office, 10-15 pages worth, telling me "I don't need this, but I'll give it to you in case you need all of that." Laughing at the misstep Dr. Browns people had made. Learn how to release information, because I'm sure TONS of people will be wanting their records sent elsewhere.
I am done. I put up with them for making me feel like a paycheck, for dealing with a never-nice front desk lady, for making me wait 15 minutes minimum to see a Dr., for seeing the Dr. for 3-4 minutes at times, and even for making a blanket statement about my Accutane (IT'S CALLED RESEARCH!!! I don't care if you tell me it WAS the Accutane, just don't pretend it's a miracle drug with no side effects other than birth defects.)
But paying $40 for a waste of a visit and then having to waste time talking to a rude desk clerk and then spend another $5 to FAX info to them is enough. I will never be going back, I will never be giving them my money again, and I will be VERY HAPPY about it. I would rather see ANOTHER 1 star Derm than come back here.
Sorry about my rant, I CLEARLY have pent up a little anger about this.
P.S. Dr. Raines did a BEAUTIFUL job on my cyst removal and I felt well cared for and extremely comfortable before and after surgery. I will be writing him a review when the stitches are removed and I see a little more healing. : )
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