| rev:text
| - RUDE OWNER DOUG/luckily (mostly) great, helpful employees
APPARENTLY AFTER READING OTHER REVIEWS, MGT AND OWNERSHIP DOES NOT WANT TO BE BOTHERED ASKING ABOUT PROJECTS, SO BUY YOUR RELATED PRODUCT ELSEWHERE
DON'T ASK, IT WILL GET UGLY
he actually flew out of his store to confront me, though at the time when i saw him i didn't even realize who it was since he never came to the desk (see below), in the parking lot near 10-15 minutes minutes after i had left (i was in my car with the door open putting caps on my keys and placing them on my key ring).
i could he was SEETHING: "DID YOU HANG UP ON ME?" what? "WERE YOU THE ONE THAT JUST HUNG UP ON ME?" are you doug? "YES AND YOU JUST HUNG UP ON ME..." no, i couldn't even reach the phone base what are you talking about. i had to tell him to please calm down that he was making me uncomfortable. an unpleasant uncomfortable.
UNNECESSARY dialogue ensued, then i couldn't get him out of the way of my door (i guess he wasn't done spewing and complaining) so i could leave. while driving away (my convertible top was down) i yelled over to him that thank god attitudes don't run downhill in his store, he'd be out of business. next thing i know he's SCREAMING at me from the side walk. yeah, it was a scene, but i coudln't believe the NERVE OF HIM.
i found it ridiculous that he told me i was interrupting his lunch, fine (while thinking whiny crabby rude) "manager", i understand i apologized, no need to come to the desk, and then insulted my intelligence in asking me if did my homework yet. despite that i was unusually calm--something like this would normally throw me into a verbal tizzy with merchant--but i just got my stuff and left.
YOU WON'T INTERRUPT YOUR LUNCH TO HELP A CUSTOMER, YET YOU COME FLYING OUT TO THE PARKING LOT 10 MINUTES AFTER INSULTING ME TO VERBALLY ATTACK ONE AND COMPLAIN THAT (YOUR EMPLOYEE, NOT ME) JUST SLAMMED THE PHONE DOWN ON YOU.
this was all because i i thought it would be a great idea to ask about products for an herb garden "projece, no different than the questions to the employees in the differing departments about those projects i had. when i asked, the 2 individuals in the garden department looked at me like it was an off the wall question and said they knew nothing about growing herbs. ok.
so i asked at checkout--got the same answer and weird response. they said they would call "Doug". i went back to the key section for a swap of something, came back, 10 minutes later, still no Doug. so she called him again. this is where things went downhill.
i could overhear some laughing (which weirdly felt like snickering) but i brushed it off. finally, she stretches the corded phone receiver, from her reach and out of mine, over to me and i said hello sorry to "bother" (me a customer bothering who i thought would be a manager) you, and he interrupted me and said twice, its really hard to each lunch around here. errr ok, whining to customers????? i apologized (for what i'm not sure) and then he said it again. so figured i'd make it short and to the point, thinking about growing an herb garden, do you know anything about that--what products do i need (to buy)?
he literally asked me if i researched it on google yet. (the thought of growing an herb garden was fleeting, not planned and researched when i walked past the seed packages) this set me off, not only did i waste 15 minutes waiting on him, i'm now being treated as if i didn't know i could research growing herbs gardens on google when i'm trying to BUT PRODUCT.
"no i haven't but thanks for the advice...goodbye" and thought to myself i'll buy my products elsewhere, handed the phone back to the girl, who, i thought in passing, weirdly kind of not so gently placed it back on the cradle. i told her that he was rude and dismissive; she apologized, i mumbled under my breath and left with my purchase.
dude, i said thanks but no thanks and goodbye. go look at your freaking cameras to figure out who hung up on you, it certainly wasn't me.
every time i've been to rolliers i've mostly gotten great service with questions in the different departments and at the checkout. i've made purchases there only a handful of times--i find their prices generally higher than other comparable stores, which i guess is to be expected, but when its a more convenient quick fix location for me, i buy there.
I WON'T BE BACK EXCEPT TO RETURN THE KEY THAT ONLY WORKS IN THE KNOB, NOT THE DEADBOLT. RUDE ENTITLED OWNERSHIP
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