I did a lot of research before I chose this store.
My goal was to find someone who had a decent selection, good quality mattresses, a fair environment, and prices that would not make me wonder if I bought a mattress or a car.
The manager/saleswoman is the owner and is very efficient and not pushy at all. We had a good idea what we wanted before we came because they put their selection online; all we had to do was test them out for a few seconds.
No drama, no upselling - and the drop-off/driver was very quick and courteous. This store is family owned and operated, and they care about doing good business.
Btw, we are a mixed family and there wasn't even the slightest hint of discrimination. I suspect the former complaints were from competitors trying to undermine their business.
Do your research. Check here before you buy.