I spend approximately two to three hours a week waiting in Union Station for the GO Train and I cannot deny it, the place is pretty dull. Since I'm having difficulty writing my thoughts out in paragraph form, here are some pros and cons.
Pros:
- Directly connected to the subway and PATH underground walkway. Therefore, you never really have to go outside!
- Excellent customer service. I've had no problems with the employees working at Union Station. They are constantly kind, courteous and polite even during the most hectic situations.
- New Tim Horton's now opened.
Cons:
- Wi-Fi. The Wi-Fi networks available at Union Station are useless. Sometimes it takes more than ten minutes to just get a signal.
- Bathrooms. The bathrooms are always busy, dirty and have the worst layout ever. Not to mention, the soap dispensers are incorrectly placed, and I've seen numerous people wash there hands with only water.
- Giveaways. Whenever a vendor is giving free merchandise away, the place is a zoo. People always go crazy for free rice or pudding.
- Rush hour. During peak hours of the day, the place is a disaster. There are numerous design flaws that become evident during this time.
- Limited food choices. However, there is a new sushi place that just opened.