I have used this location to pick up on line orders. Those transactions have gone flawlessly. However the past 3 visits have dragged on due to long lines at customer service. It's difficult to be patient when there are three people (2 blue shirts and a yellow shirt) standing by the front door chatting amongst themselves and greeting customers as they walk in. While I was still waiting for customer service to help me another associate (#4) began chatting with an old friend. I simply wanted to return a product and pay off my credit card balance, who knew I would need the patience of a saint to complete this simple transaction. I enjoy using Amazon much more than Best Buy. Hopefully the Best Buys service will improve.