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  • We just had a horrific experience with BR. We were previously satisfied clients from 2001, so were not worried in the least. They RUINED my wedding ring. We went to have some additional diamonds put on it for our anniversary. Not only did they NOT follow ANY of our instructions, they put the addition on CROOKED. It took them a month (after telling us 2 weeks max) then they had two separate rings made, which we told them we DID NOT want in the first place. She said "give us 10 minutes" we came back and they had soddered the new piece on crooked, in COMPLETE asymmetry to what we had. We got "rush treatment" and were out the door before we knew what hit us. Not only that, it was 90 degrees in there (seriously) and when we complained about the heat, we were told "they" were not in charge of the temperature control, the landlord is. Whaaat??? What kind of "high end" diamond store doesn't control it's own temperature?? We now have the ring in to another jeweler to get this $1000 dollar screw-up fixed, for another thousand dollars. I still feel absolutely sick to my stomach over this entire mess. NEVER, ever again. Jo didn't listen to a word we said, as far as what we wanted...it was like she had an idea of what SHE wanted, and that's how it went through.
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