I will start with the positives. Super friendly and inviting owner! It was also very family friendly. There were a couple mom's with their children there and he interacted with them so nicely. You can also appreciate the hometown, casual feel that he created in the restaurant. I went there around lunch time for a "to-go" order so I understand it can be a bit busy, but it took close to 30 min for a grilled cheese sandwich and home fries. The quality just wasn't there. The sandwich was slightly burned and poor quality gritty cheese. The fries tasted awful as well. Very greasy! I actually threw them away after a few bites. This had no bearing on my rating but just putting this info out there. They didn't have ketchup packets. I asked for ketchup and he squeezed some in a styrofoam container and covered it w/ foil. No biggie...just thought it was a little strange. I really wanted it to be good so that I can leave a great review so it makes me feel bad to do otherwise. My hope is that my feedback will help them raise the level of quality of food to match the high level of customer service.